Consumer Protection: Goods that are Truly Good, Service that Truly Serve

God has given us so many resources where we get what we need for our daily activities. These needs became more accessible for us since many companies have emerged to produce goods. Goods are tangible products being purchased by the average consumers. On the other hand, services are intangible yet we could feel it through experience. As companies develop rapidly, it seems that some have forgotten to set limits. We are now exposed to various goods that are not delivering welfare for the society. Moreover, we experienced different way of servicing. These are goods that are not truly good and service that truly serve. 

Low quality products, hazardous products, products that are being advertised to deceive the audience, unhealthy food, unsatisfactory service and the likes are some of the goods that do not truly deliver goodness for society or consumers. Many companies were tempted to engage themselves in unscrupulous practices in order to earn high sales and market shares. Moreover, there are companies which provide these goods to the market and yet they could acknowledge Corporate Social Responsibility in their companies. In recent time, providing employment to community is no longer the only responsibility of the company. One of the things that most of the companies look into consideration now a days is the effect of the product to society at large. Through consumer protection act, most of the companies set standards for their production. Consumer protection is a security of consumers for purchasing goods or services against unethical business practices such as unfair trade practices, unscrupulous and exploitative production. 


For business perspective, consumer protection is important in various ways; Consumer protection compels businesses to comply with a standard measure for production that would eventually attract number of consumers and would increase loyalty through customer satisfaction. Consumer protection apprise businesses that the resources they get are from society so in return they should give back what is due to consumers by providing the demand of the economy, social responsibility and environmental sustainability. As we all know, companies that are pro-earth, pro-society and pro-economy are mostly being patronized by the consumers. Consumer protection helps to screen out the exploitative practices and be able to provide right promotion and advertisement to the audience. By providing the right promotion and advertisement to the audience may avoid misleading in which buyers lose their trust on the product and its company. Lastly, consumer protection directs the companies to follow the policies of the government in which in the long run would give a good impression on the company. Observing consumer protection has a huge impact not only on the consumers but on the company as well.



Doing the right thing always produce a positive outcome.